Refund & Cancellation Policy

This policy explains how payments, cancellations and refunds work for AutoBikri subscriptions, credit top-ups and annual plans sold by Auto Bikri. It forms part of our Terms of Service.

1. What you pay for

AutoBikri is a software service. You pay in BDT for a monthly or annual plan, or for a credit top-up pack. Prices are shown on our website and in your dashboard before you pay. Payments are made online through the EPS payment gateway (cards, mobile banking and wallets) or by bKash. We never ask for your card or wallet PIN.

2. Free trial

Every new shop starts with a free trial. No payment is taken during the trial and nothing is charged automatically when it ends — a plan starts only when you choose one and pay.

3. Cancelling a plan

• You can stop your plan at any time from Billing in your dashboard.
• Your plan keeps working until the end of the period you have already paid for; it is not renewed after that.
• Moving to a lower plan takes effect at the start of the next month.

4. When we refund

We refund the full amount when:

• you were charged but the payment failed to activate your plan, invoice or top-up and we cannot activate it;
• you were charged twice for the same plan, invoice or top-up;
• you were charged a wrong amount (we refund the difference);
• we end the service for reasons that are not your fault (we refund the unused part of the period you paid for).

5. When we don't refund

• A plan period that has started, or a part of it you did not use.
• Credits that have been used, or top-up credits that expired after their validity period.
• Accounts closed for breaking our Terms of Service.

This does not limit any right to a refund you have under Bangladeshi law.

6. How to ask for a refund

Email [email protected] or call 01975461965 within 30 days of the payment, with your shop name and the payment's transaction ID. We reply within 3 working days.

7. How long a refund takes

Approved refunds go back to the same card, bank or wallet you paid with, within 7–10 working days. The time for the money to show in your account depends on your bank or wallet provider.

8. Contact

Auto Bikri · Navaron, Jhikargacha, Jashore 7432, Bangladesh · [email protected] · 01975461965